Privacy

Introduction

Intentful Limited is a New Zealand company with NZBN 9429051533724 (Intentful, we, our, us). We provide a ‘software as a service’ cloud-hosted subscription service to our customers, which enables them to use our software to enable the end users of their website(s) to complete one or more surveys in relation to their website user experience and related matters (our Services).

Personal Information

The use of our Service by the end users referred to above does not result in Intentful receiving or processing any personal information from or in relation to those end-users.

We do though provide the following warning statement to end-users as noted prominently within our Software:

“Privacy Statement: The hosted software used for this survey is owned by Intentful Ltd, a New Zealand company. Intentful Ltd does not receive or use any personal information about you from your use of this survey. However, you should be aware that the website and associated business in relation to which you are conducting this survey may be able to assess the survey information you supply, along with other information they hold, to potentially identify you. If you are unsure regarding your personal information in any way in relation to the survey, you should contact the relevant website and associated business to understand their privacy policy and whether any personal information relating to you could be captured or used of your completion of the survey.”

The use of our Service will require our customers to provide some limited and low risk items of personal information to us such as their name, email address and phone number. This is only for account set up, maintenance and legal enforcement purposes. We will only use this personal information in accordance with the express terms described in our Terms of Service. When our customers cease using the Service and complete their obligations to us, we will then delete such personal information other than to the extent that is required to be held by law or for potential legal enforcement purposes.

The personal information we receive will be governed by the Privacy laws of New Zealand (which has ‘adequacy’ status under the EU & UK GDPR regulations) or such other applicable privacy laws (which may include GDPR) as the person concerned may notify to us at support@intentful.com as being applicable, and subject to those laws actually being applicable. We will act reasonably and as quickly as reasonably possible in relation to any such request.

In our Information Security Policy, we describe the various third-party service providers we use to deliver the Service. Some of those service providers may receive, process and store personal information received by us or as otherwise noted above. Each person who imparts their personal information as part of the Service acknowledges and accepts the use of these third parties (or any others we may disclose by updating this document from time to time) in relation to the receipt, processing and storage of their personal information. Each person is deemed to have read and accepted the privacy policy terms of each such third party via their respective websites prior to using any aspect of our Service. This is important because Intentful may not have the ability to change or influence the behaviour of such third parties in relation to the processing or other use of personal information by them.

Each person using our Service also acknowledges and accepts that their personal information may not always remain within New Zealand and may be transferred to one or more other countries. This is because the third-party service providers referred to above each have servers and operations in multiple countries. If you have a concern with these issues, please contact the relevant third-party service provider.

If you have any privacy or security-related concerns in relation to our Service, please do not hesitate to contact us at support@intentful.com.